Shipping policy

Shipping Policy

Last updated: November 2025

Thank you for shopping with Flink.lk. We aim to deliver your orders quickly and reliably across Sri Lanka. Please read our shipping policy below for details on how we process and deliver your items.

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Shipping Coverage

We currently ship nationwide across Sri Lanka.

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Processing Time

All orders are processed within 1–2 business days (Monday to Friday, excluding public holidays).
You will receive a confirmation message once your order has been dispatched.

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Delivery Time & Partners

We work with trusted delivery partners — Koombiyo and GrassHoppers — to ensure your orders reach you safely.
Estimated delivery time: 2–4 business days from the date of dispatch.

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Shipping Rates

We charge a flat shipping fee on all orders, regardless of location or order size.
Shipping fees are displayed at checkout before payment.

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Tracking Your Order

Once your order is shipped, you will receive a tracking number via SMS or email so you can monitor your delivery status in real time.

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Delays or Issues

While we strive to meet delivery timelines, unexpected delays can occur.
If your order hasn’t arrived within the estimated timeframe, please contact us at 077 388 1477, and we’ll help resolve the issue promptly.

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Lost or Damaged Packages

If your order is lost or damaged during shipping, we offer a full money-back guarantee or a replacement at no extra cost.

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Contact Us

For any questions about your order or delivery, please reach out to our customer support team:
📞 077 388 1477
📍 Colombo, Sri Lanka
🌐 www.flink.lk